Monrovia is currently at the center of a high-tech and biotech renaissance, with industry leaders from AeroVironment to Xencor driving a surge in local innovation and regional employment. In this fast-paced climate, your business or medical practice cannot afford the friction of unpaid invoices or the brand-risk of aggressive, outdated collection tactics. At Nexa, we offer a sophisticated, reputation-first approach that turns stagnant receivables into liquid capital while treating your customers with the professional empathy they deserve.
Nexa provides a reputation-safe approach, equipped with all 50-state collections license, offering free credit reporting, free litigation, free bankruptcy scrubs, and zero onboarding fees. Secure – SOC 2 Type II & HIPAA compliant. Over 2,000 online reviews rate us 4.85 out of 5.
Need a Collection Agency? Contact us
Cost-Effective Recovery for the Monrovia Economy
We believe that recovering your earned revenue shouldn’t cost you a fortune or your hard-earned community trust. We offer two transparent pricing models designed to fit the diverse needs of the San Gabriel Valley business landscape:
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Phase I: The $15 Flat-Fee: Best for early-stage accounts (30–90 days). For a one-time fee of $15 per account, we deploy a professional sequence of demands. When the customer pays, they pay directly to you, and you keep 100% of the recovery.
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Phase II: Performance-Based Contingency: For aged or high-resistance debt, we work on a 20%–40% contingency basis. Our philosophy is simple: if we don’t recover your money, you don’t pay us a dime. No recovery, no fee.
Contact Nexa to determine which strategy fits your current aging report.
The “Account Reconciliation Concierge” Advantage
Monrovia is a “Most Business Friendly City” finalist for a reason: it values relationships. Whether you are a specialist near the Monrovia Memorial Hospital or a tech firm in the Station Square district, a single “rogue collector” can trigger a negative review-bomb that stays on your Google Business Profile for years.
We operate differently. We position our partners as Account Reconciliation Concierges. We don’t just demand cash; we help your customers navigate billing confusion to find a resolution. To protect your local brand, we record all calls and perform random quality reviews. This “Velvet Hammer” branding ensures firm results delivered with the professional empathy required to keep your customer lifecycle intact.
Industries We Serve in Monrovia
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Healthcare & Medical: We provide 100% HIPAA-compliant recovery for surgical centers and specialists orbiting the Huntington Drive corridor and nearby City of Hope. We understand the delicate rapport required to clear patient balances without losing patient loyalty.
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Tech & Biotech: Serving the innovation hub near Station Square. We handle high-balance B2B recovery for bio-tech and aerospace firms, navigating complex contract disputes with professional mediation.
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Manufacturing & Logistics: Handling B2B recovery for local firms near the 210 Freeway. We understand the “net-30” billing cycle and the need to preserve supply chain relationships.
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Dental: Specialized diplomatic tactics for orthodontics and general practices in Old Town Monrovia to clear balance sheets without empty chairs.
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Accountants & CPA Firms: We understand the professional-to-professional rapport needed to recover service fees without damaging referral networks.
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Construction & Trades: Revenue recovery for HVAC, electrical, and general contractors working on the city’s numerous new multi-family developments.
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K-12 Private & Charter Schools: Managing unpaid enrollment fees with a sensitive approach tailored for the growing school choice landscape in the Monrovia Unified sphere.
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Colleges & Universities: Managing tuition and housing balances for local educational institutes, balancing firm tactics with institutional reputation.
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Banks & Credit Unions: Expert handling of delinquent consumer loans and overdrawn accounts, utilizing current California garnishment laws where appropriate.
Recent Recovery Results
Medical Specialty Result ($12,400 Recovered)
A specialized diagnostic clinic near Myrtle Avenue had a high-balance account aged over 150 days. The patient was unresponsive due to confusion over an insurance “Explanation of Benefits.”
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Reconciliation: Our concierge identified the specific insurance administrative error.
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Resolution: We facilitated a three-way call with the carrier, resolved the hurdle, and secured the full $12,400 payment in the current quarter.
B2B Industrial Result ($9,150 Recovered)
A local technology contractor was “ghosted” after a project delivery for a startup near the Gold Line Station.
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The Hammer: We deployed our $15 fixed-fee sequence. The professional third-party weight signaled that the “courtesy phase” had ended.
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Outcome: The debtor business issued a payment directly to the contractor within 72 hours. Total cost to our client: $15.
Current California Collection Laws
Operating in California requires a surgical understanding of the Rosenthal Fair Debt Collection Practices Act (RFDCPA) and recent legislative updates:
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SB 1286 Expansion: As of the current cycle, SB 1286 has expanded consumer-style protections to commercial debts under $500,000 for natural persons (including sole proprietors). This makes professional B2B compliance more critical than ever.
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Statute of Limitations: California law generally maintains a four-year limit on written contracts. Accounts moved to a professional third party after 90 days have a significantly higher recovery rate than those left to sit for a year.
Frequently Asked Questions
Will my customers be harassed?
No. We are Reconciliation Concierges. Our goal is to resolve billing confusion. By acting as a third-party extension of your office, we solve the “why” behind non-payment while maintaining your professional reputation.
How do I track my accounts?
Every partner receives 24/7 access to our online portal. You can see notes, call logs, and recovery statuses in real-time.
What is the difference between your $15 phase and contingency?
The $15 phase is a flat fee for early-stage debt where you keep 100% of the funds. Contingency is for harder, aged accounts where we only get paid if we successfully recover the funds.
Contact Nexa today to turn your aging receivables into active capital.