Why are collection agencies so essential to recover unpaid government bills?
Usually, a debtor is not too serious when a government employee/accountant calls him regarding paying off the past-due debt, however when a professional debt collector makes that call, the entire scenario changes. Collection agencies are professional debt collectors who take all possible legally acceptable and diplomatic approaches to ensure so that the debtors are more likely to pay. Maintaining a low complaint rate is essential for government collections, this includes local city, county, municipal, state and even the federal government. Presenting a collection performance report regularly to your client is mandatory in the debt recovery process.
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Federal and local debt collection laws are frequently updated. Professional debt collectors are regularly trained to abide by these ever-changing rules. These laws include includes FDCPA, TCPA, HIPAA and many more regulations.
GSA-approved collection agencies specializing in “Government debt collection” understand the sensitive nature of the entire process and how to recover maximum money while maintaining a low complaint rate. Can also provide a request-for-proposal (RFP) if required. They must be flexible and should prioritize certain accounts to deliver maximum returns. Lower rates and a customer-friendly approach ensure that people are not harassed during the process of debt collection.
All public agencies such as the county, municipal, state and federal need money for a variety of services such as school budgets, road construction, police and fire services. Debt collection agencies play a very vital role in the government’s financial ecosystem, recovering money from their past due accounts.
Optional Step: If your policy permits, high-value defaulters can be taken to the court for legal collections after all standard debt collection tactics fail. The legal department of a collection agency may be able to get court orders to garnish wages or take money from the debtor’s bank account.
Government debt collection on past-due accounts can be due to non-payment of speeding tickets, property taxes, unpaid water bill, IRS / income taxes, parking fines, related to emergency services, unpaid local citations, municipal fees, returned checks, toll taxes, court collections and other unpaid fines and taxes.
While performing municipal and government collections, the fees which is charged by the collection agency is generally added to the amount due so that the government agency does not lose any amount itself.
In government collections, there is an important rule: An account is typically after the consumer has received at least one notice from the government before a debt is transferred to a third-party collection agency ( or at least the government department “attempts” to send a written notification).
There are minimum standards that a government debt collection agency has to follow:
1. Collections approach should be diplomatic, ethical and empathetic.
2. Ability to process large account volumes.
3. Follow FCPA, FCRA, FDCPA rules and other laws and state-specific rules that may apply.
4. Dedicated government subject matter experts and a low complaint rate.
5. Offer a simple system to load accounts in their system and reporting the payments back to the client.
A nationally licensed government debt collection agency can recover money from debtors regardless of where they are located, often in coordination with the General Services Administration (GSA). GSA coordinates and tracks debt collection through other government agencies with automated internal processes and collection technicians. Suitable for municipality, city, state and larger county debt collections.
Contact us for your government debt collection agency requirement.