Debt Recovery

Medical Student Loan Collection Agency

More than 70% of U.S. college graduates take student loans, and unfortunately, a large percentage of these loans go into default. Among them, medical student loans are the most tricky to collect as compared to other types of student loans because they carry higher balances.

Inability to collect the remaining installments even on a few medical student loans results in a loss of hundreds of thousands for the lender. Lenders of private student loans are primarily banks, credit unions and specialized lenders.

Unlike other loans, student loan obligations do not go away even if the borrower files for bankruptcy. A private student loan is considered to be in default after 3 consecutive non-payments (and nine months for loans originating from the U.S. Department of Education or DOE). Even with a court order, the maximum wage garnishment for private student loans can be only up to 25% of disposable pay in most states. Private lenders have lesser options to recover student loans versus loans originating from DOE. DOE has the capacity to target Tax Refunds and other Federal Benefit offsets which private lenders don’t.

Once the account is in default, student loan debt is due immediately, this is called the “acceleration processes“.

After a default, the account is usually forwarded to a student loan collection agency without wasting more time. The recovery rate of student loans is generally not too great. Therefore it is important to forward accounts to a loan collection agency with extensive experience in handling medical student loans. For the federal student loans, a debt collector gets paid nearly $1,700 per borrower who rehabilitates their debt. For private loans (originating from banks and credit unions), collection agencies work on a contingency basis, charging a fee between 20% to 40% depending on how old the debt is and the outstanding loan amount.

Private debt collection agencies use a diplomatic and empathetic approach to collect student loan debt. They must work with consumers to find a solution and offer them multiple repayment options to prevent further falling into the debt trap. Debt collection agencies can contact the cosigner of the student loan if the primary person is unable to pay the debt.

Private student loans are subject to a statute of limitations that may range from 3 to 15 years, depending on the borrower’s state of residence. Federal student loans are not subject to a statute of limitations. This is one of the main reasons why there is such an urgency to collect the student loans issued by a private financial institution.

Repayment plans can last for many years; therefore, there is always a chance that the borrower who rehabilitates their debt, may once again go in default a few years later. After the loan is rehabilitated, the lender may remove the default from the borrower’s credit history as a part of the settlement agreement.

Collection agencies are required to follow the FDCPA rules. The Fair Debt Collection Practices Act (FDCPA) is a federal law that limits the behavior and actions of third-party debt collectors who are attempting to collect debts on behalf of another person or entity.

If you are looking for a medical student loan collection agency: contact us

Collection Agency: Smartphone Repair & Screen Replacement

Mobile phone repair market is valued over 4 billion dollars and employs over 20,000 people in USA, growing about 3% every year. Approximately one out of every four smartphone users crack their screen. Once the phone is out of warranty or has no insurance, people often turn to 3rd party repair shops who provide cheaper service than the authorized service centers.

Although equipped with hi-tech technology and a glass touch screen, still the smartphone’s outer body is not all that robust, making it prone to cracks and water damage. Apart from screen replacement and repair services, nearly all smartphone repair shops also sell smartphone accessories like screen protectors and smartphone cases. In USA, iPhone and Samsung are the two most popular brands.

All mobile phone repair shops demand upfront payment of the work done on the device. However many customers are unable to fully pay the high cost of repairs done and opt for a payment plan in the form of installments. Many customers default on these payments. This can result in a loss of hundreds of dollars for the business owner. A typical owner has very limited options, all he can do is making a few reminder calls and re-sending invoice.

If the payment has been due for over 60-90 days, it is better to have a collection agency take care of recovering your past-due payment. Although a Collection Agency will take a cut/fee on the amount recovered, it is far better to get at least 60% of the recovered money back rather than writing it off as a 100% loss.

Collection agencies require business-owners to have copy of invoices or contract that was signed with the customer when the work was performed.

Every year billions of dollars of amount is written off, a significant portion of which could have been recovered if it was assigned to a debt collection agency in a timely manner.

Debt Collection for IT, Computer Hardware, Laptop Repair & Networking Centers

US technology, computer, mobile and service industry is biggest in the world, spanning across product development, networking, consulting, hardware, refurbish & repair, AI, data mining, and the list goes on. Then there are thousands of small to mid-size computer services, mobile & hardware repair centers, cloud and data security services. Millions of Americans are employed in the technology sector.

Even though the issue of accounts receivable in the technology industry is relatively lower than other types of businesses, it is big enough to impact the profit margins of any company. Small business owners who are involved in computer service, mobile repair, virus removal, data backup, restoration and mobile & hardware repair ( like Micro Center, Geek Squad, and laptop/mobile repair franchises like Computer Doctor, CPR, Cellairis and Fast-Teks) often experience a higher number of unpaid bills.

Folks associated with the technology industry are not the best people to recover money on past due accounts. When sending repeated invoices and reminder calls do not work for the first 60-90 days, it’s time to transfer such accounts to a good Debt Collection Agency. An experienced collection agency understands the delicate nature of a technology company and its customers. The collection needs to be done in a diplomatic, polite and emphatic manner.

One of the very well-known facts about debt collections is that the moment a debtor receives a collection reminder in the name of a Collection Agency, their attitude changes. Just like when a person speeding his car over the limit sees a cop car standing at a distance, he will suddenly slow down and attempt to follow the rules.

Debtors are likely to pay off because they know that Collection Agencies are experts in collecting debt, and they will employ every possible legal measure to recover the money.

Collection Letters Service

The upfront cost for 5 Collection Letters is about $15 per account.
Debtors pay directly to you, no other fees. Low cost option.
Good for accounts less than 120 days past due.

Collection Calls Service

Contingency fee only. No upfront or other fees.
Agency gets paid a portion of the money they recover. No recovery-No fees.
Best for accounts over 120 days. A debt collector calls debtor many times.
If everything fails, a possible Legal Suit if recommended by the attorney.

Collection agencies offer three types of services. Collection Letters service is a low cost fixed fees service and for accounts over 120 days past due, we recommend using the contingency-based Collection Calls and Legal Suit services. Normally the Legal Suit service is not a readily available option, a collection agency will recommend after talking to an attorney once all other measures have exhausted.

Instead of writing off the debt, the smart way is to let those people handle your accounts receivable who recover debt every day for various clients. They have many ideas and tricks to make sure the debtor pays if he can.

Mobile repair centers face increasing credit card dispute charges for the work done on cracked screens of popular brands like iPhone, Samsung. etc. Therefore it is crucial to get a written contract signed by the customer before starting the work.

Collection agencies are also able to perform collections in the Spanish language if needed.

Get a Free Quote from Reputable Collection Agencies

Need a Collection Agency?
Has your Collection Agency Closed or Shut Down and need a new one to recover your unpaid bills?

Based on our personal opinion, a mid-sized collection agency is able to provide better individual attention, recovery rates and service. We are not a collection agency, but based on our 18 years of extensive experience in this industry, we have carefully shortlisted a few collection agencies based on their performance, low contingency rates and experience of the management/staff.

Cost of various collection agencies in USA does not vary much, but their recovery rates do. A good agency should be insured, licensed in all 50 states and should handle the personal data of your debtors with utmost safety and security.

Kindly fill the form below so that we can connect you to a good one based on your requirement at no extra cost to you. The last field on the form “Additional Information” is optional, but kindly use it to tell us a bit more about your business, who are these debtors and which billing software do you use. We only recommend those collection agencies which have 100% USA based operations, offer a secure online customer portal will possess experience in your industry.

Tell us your collection requirements:

Nexa has assisted several businesses, institutions and medical professionals to effectively recover money from their past due accounts. If you have any questions contact us at support@nexacollect.com or Call us toll free at 1-844-Nexa-123

Debt Collection for Waste Management, Recycling & Environmental Services

Why Waste & Recycling Companies Struggle With Getting Paid (And How We Fix It)

If you run a waste, recycling, or roll-off business, you already know this: picking up trash is the easy part—getting paid is harder.

Fuel, tipping fees, trucks, carts, insurance, safety… everything costs more every year. Yet many customers treat your invoices like low-priority suggestions.

Here’s what we see every day and how we help turn it around.

The AR Problems Every Hauler Recognizes

1. Roll-off jobs that never get paid
You drop a box, haul the debris, send the invoice… and once the container leaves the property, the urgency to pay disappears. After 30–60 days, those balances are on life support.

2. Residential routes with “ghost” balances
Residential customers forget, move, or quietly switch providers. A few unpaid months on a low-rate cart service don’t look like much—until you multiply that across a whole route.

3. Commercial customers playing the float
Restaurants, small shops, and even some property managers treat your invoice as “whenever we can get to it.” You see partial payments, skipped months, and endless promises.

4. Confusing bills that invite disputes
Base fee, fuel surcharge, environmental fee, contamination charges, extra pulls, special pickups… If your billing is complex but your explanation is short, people stall instead of paying.

5. Staff who are too busy to chase money
CSRs and dispatch are buried in route changes, missed-pickup calls, cart swaps, and complaints. Serious AR follow-up slides to the bottom of the list until invoices are 90+ days late and much harder to collect.

How We Help Waste Companies Recover More, With Less Friction

We work only in collections, so we can give your AR the consistent attention it never gets in-house.

We can collect in all 50 states and Puerto Rico
We use both fixed-fee and contingency programs
Our approach is firm but professional, protecting your brand and online reviews while still getting results

Most waste and recycling clients use Step 2 followed by Step 3:

Serving some of the biggest Waste Management Companies Nationwide

Need a Collection Agency? Contact Us

Low-Cost Fixed-Fee Letters (Around $15 per Account- Step 2)

For newer past-due accounts (roughly 30–120 days), Step 2 is usually the best starting point.

For about $15 per account, we send up to five contacts (letters plus optional email/text) under our name:

Clear, professional notices referencing service dates, sites, and balances
Simple instructions to pay or contact us to resolve any issues
Enough pressure to get the honest but “slow” payers moving

Because the cost is fixed and low, you can place a large batch of accounts and quickly see who will resolve with a light push.

Contingency Collections (Typically 40% – Step 3)

For stubborn accounts—older balances, repeat offenders, higher-dollar invoices—we move to contingency collections:

No recovery, no fee (we typically keep 40% of what we collect)
Collectors who understand waste-industry issues like contamination, overages, and contract minimums
Respectful tone to protect your reputation, while still being direct and persistent
Payment-plan options and settlement when that yields more cash than “all or nothing” standoffs

This is where we work the accounts your team doesn’t have time (or patience) to chase.

Why Many Haulers Switch to Us

Companies come to us after trying to self-collect or after using another agency that treated them like “just another utility.”

They’re looking for:

Better recovery on 60–180-day accounts
Cleaner communication with customers and fewer complaints
A mix of fixed-fee and contingency that fits their budget
A partner that understands routes, carts, roll-offs, and transfer or landfill costs, not just generic invoices

If your aging report is full of old invoices from roll-off jobs, slow-pay commercial accounts, or residential routes, it’s time to change that.

A Simple Way to Start

You don’t need to overhaul your entire process on day one.

Many clients simply:

Send us a test batch of older accounts their team has stopped working.
Run those through Step 2 and Step 3.
Compare what we recover versus what their in-house team or old agency produced.

If you like the results, we help you build a simple placement routine so every month your aging report looks cleaner, your DSO comes down, and your trucks are working for paying customers—not for free.

Stop Being a Bank: The Small Business Guide to Late Fees

Is your business accidentally financing your clients?

When you let an invoice slide 30, 60, or 90 days past due without consequence, you are essentially giving your customer an interest-free loan. Meanwhile, you are the one paying interest on your line of credit or credit cards to keep operations running.

It’s time to stop being the “nice guy” creditor and start getting paid.

Implementing a late fee policy isn’t just about collecting a few extra dollars—it’s about training your clients to respect your payment terms. Here is how to do it effectively, legally, and professionally.

1. The Psychology: Why Late Fees Work

The purpose of a late fee is not to generate revenue. If you are budgeting based on collecting late fees, your business model is broken.

The purpose is deterrence.

Most businesses pay bills based on “pain points.”

If they don’t pay the electric bill, the lights go out. (High Pain)
If they don’t pay the credit card, they get hit with 29% interest. (High Pain)
If they don’t pay you—and nothing happens—you go to the bottom of the pile. (Zero Pain)

A late fee moves your invoice from the “ignore” pile to the “must pay” pile.

2. The Math: How Much Can You Charge?

The standard industry rate for B2B late fees is 1.5% per month (which equals 18% APR).

Why 1.5%?
It is generally high enough to be annoying, but low enough to stay under the “usury” (predatory lending) limits in most states.
The Flat Fee Alternative:
For smaller consumer invoices, a flat fee (e.g., “$25 per month”) can be more effective than a percentage. 1.5% of a $100 bill is only $1.50—nobody cares. But a $25 penalty gets attention.

⚠️ Legal Warning: Usury laws vary by state. In some states, you cannot charge more than 8-10% annually without a specific contract. Always check your local state regulations before setting a rate.

3. The Execution: It Must Be in Writing

You cannot simply slap a late fee on an invoice after the fact if the customer never agreed to it. To make it enforceable, it must be part of the initial agreement.

Where to put it:

The Contract: “Accounts not paid within 30 days of the invoice date are subject to a 1.5% monthly finance charge.”
The Quote/Estimate: Have them sign off on the terms before work begins.
The Invoice Footer: Reiterate the policy on every bill.

Sample Wording for Invoices:

“Payment is due within 30 days. Please note that a late fee of 1.5% per month (18% annually) will be automatically applied to all past-due balances. To avoid these charges, please remit payment by [Date].”

4. The “Grace Period” Myth

Should you give a grace period? No.

If your terms are Net-30, the money is due on day 30. If you allow them to pay on day 45 without penalty, you don’t have Net-30 terms; you have Net-45 terms. Be consistent. If you waive the fee every time, your policy is toothless.

5. What If They Refuse to Pay the Fee?

A common scenario: The client finally sends a check for the original principal amount but refuses to pay the accrued interest.

Decision Time:

The “Good Client” Exception: If this is a loyal client who slipped up once, waive the fee. Use it as a negotiation tool: “I’ll waive the $40 late charge this one time, but please note our system adds it automatically next time.”
The “Problem Client”: If they are habitually late, apply the payment to the interest first, leaving a balance remaining on the principal. This keeps the invoice open and past due.

6. When Late Fees Aren’t Enough

Sometimes, a late fee is just ignored. If an invoice hits 60 or 90 days past due, adding another 1.5% won’t magically make them write a check.

At this stage, you need leverage, not just math.

This is where NexaCollect steps in. We offer a smarter alternative to traditional collection agencies. Instead of giving up 30-50% of your invoice immediately, start with our fixed-fee demand service.

Step 1: We send official, third-party demand letters.
The Cost: A flat fee (starting around $15/account).
The Result: You keep 100% of the money recovered.

This “third-party intervention” is often the shock a debtor needs to realize you are serious—far more effective than another “past due” email from your bookkeeper.