Are you trying to find a good medical collection agency that is fully licensed in your state with high recovery rates? A collection agency with a license to collect in all 50 states.
Choosing the right medical collection agency is crucial to ensure your accounts receivable are managed effectively and ethically.
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Here are some steps and considerations to help you select the best medical collection agency for your needs:
1. Care for Your Reputation:
Medical debt is very sensitive and can easily ruin a doctor’s reputation if a debt collector is rude, deceptive, or uses intensive tactics to recover patient bills. A good debt collector will recover your medical bills diplomatically and amicably, preserving your reputation. How do you find out? ( check their online reviews).
2. Online reviews:
Check for their Google Reviews. These days, not just the client (creditors) but even debtors/patients leave online reviews about collection agencies.
This reflects how well or how badly they were treated during the collections call. Select a collection agency with an online rating of 4.5 or more, and check if some of the reviews were left by debtors too. Negative reviews are common for collection agencies due to the nature of work, but they should be no more than 10% of the total online reviews.
3. Adharance to laws:
If a Collection Agency HIPAA Compliant? Do they follow FDCPA and local state laws? Do they do credit reporting? Once the medical debt is paid off do they remove it from the patient’s credit history? One very important law that no one talks about is – GLBA law. GLBA law ensures that your data is kept secure and limits who can access patient’s data. Data theft is common in today’s digital age, and GLBA compliance ensures that your and your patient’s data is kept safe by following the highest security standards.
4. Type of Services:
Do they offer both Fixed Fee and Contingency services? This includes pre-collection, early-out services, insurance resolution, collection demands, collection calls, and even legal suits if needed. Carefully review the contract terms, including the length of the contract, the services provided, the fee structure, and any other obligations.
5. Licensed in your State and Other States too:
Collection agencies should be licensed and insured in your state. If they have a license to collect in all 50 states, then you don’t have to worry if your patients move to a different state after the treatment.
A Collection agency’s ability to talk to patients in both English and Spanish is a huge advantage. Some collection agencies will also have individuals who can speak Mandarin, Tagalog, Hindi, and Punjabi.
Select an agency with experience in medical collections, as they will better understand this sector’s unique regulations and challenges. They should be able to provide references of other medical practices they serve in your state,
Look for agencies with memberships in reputable industry associations such as the American Collectors Association (ACA) or the Healthcare Financial Management Association (HFMA).
9. Online Portal:
Look for agencies that utilize modern technology for tracking and collecting debts and provide you with real-time access to account information. Discuss how performance metrics are tracked and reported.
10: Customer Service:
Ensure you feel comfortable with the level of communication and professionalism the agency demonstrates. The agency will be interacting with your patients, so they must provide respectful and professional customer service.