Reclaiming the Signal: High-Velocity Revenue Recovery for Telecom & ISP Leaders
In an industry defined by 5G expansion and aggressive subscriber churn, your “bad debt” is often a mix of ghost accounts and unreturned hardware. For telecom giants and regional ISPs, an unpaid invoice isn’t just a loss of service revenue—it’s the loss of physical assets and the high cost of subscriber acquisition. As churn rates in the mobile sector hover between 20% and 50% annually, waiting 90 days to act is no longer an option. Nexa provides a sophisticated, tech-enabled recovery strategy that protects your brand’s reputation while securing the cash flow required to maintain your infrastructure.
The Telecom Economy: By the Numbers
The “cost of churn” is staggering. For a provider with 1 million subscribers at a $50 ARPU, a 20% churn rate translates to $120 million in lost revenue annually. Furthermore, the industry is currently navigating a period of high debt due to 5G infrastructure capex. Nexa helps offset these pressures by turning “uncollectible” accounts into liquid assets, specifically focusing on the high-value equipment often left behind when a subscriber switches carriers.
Industries We Serve (Telecom & Tech)
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MVNOs (Mobile Virtual Network Operators): specialized recovery for light-infrastructure carriers where high churn is a constant threat to margins.
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ISPs & Fiber Providers: focused on recovering balances and unreturned hardware (routers, modems, ONT units) from residential and commercial installs.
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VOIP & Cloud Communications: 100% HIPAA-compliant recovery for business communication systems, ensuring service fee disputes don’t linger.
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Satellite & Broadband: Managing high-value equipment recovery and multi-service “bundled” account balances.
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Construction & Infrastructure: Revenue recovery for subcontractors and crews handling fiber-to-the-home (FTTH) rollouts.
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B2B Commercial Tech: specialized recovery for restoration and waste management firms serving the telecom industry.
Telecom Compliance: 2026 Legal Framework
Telecom debt is uniquely regulated. Nexa remains ahead of the curve, ensuring your center is protected from TCPA litigation.
| Feature | 2026 Regulation / Update |
| TCPA Revocation | As of April 11, 2026, new FCC rules require callers to apply a “one-type” opt-out to all communication channels. Nexa’s systems are fully integrated to meet this deadline. |
| RCS Messaging | The FCC and carriers now prioritize verified RCS messages over standard SMS to reduce “robotext” spam. |
| Equipment Liens | While consumer billing is protected, commercial equipment recovery allows for aggressive asset-location strategies. |
| Statute of Limitations | Generally 4 years for written contracts, though federal “Truth in Billing” rules apply to certain disputes. |
Recent Recovery Results
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B2B Fiber Infrastructure: A regional ISP was owed $14,500 for a commercial fiber installation where the client disputed the hardware cost. Nexa initiated a professional mediation phase, resulting in a 100% principal recovery within 32 days.
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Medical Group VOIP Recovery: A multi-site medical practice had an outstanding balance of $11,200 for cloud communication services. Using our HIPAA-compliant recovery protocol, we secured a full settlement in 18 days.
Transparent & Cost-Effective Pricing
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Fixed Fee Service ($15): The gold standard for early-stage delinquency. The subscriber pays you directly; you keep 100% of the money.
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Contingency Fee (20% – 40%): Our “No Recovery, No Fee” model. We take the risk, and you get the results.
Frequently Asked Questions (FAQ)
1. How do you handle unreturned equipment like routers or modems?
We use a specialized “Hardware Reconciliation” track. We don’t just ask for payment; we provide clear paths for equipment return or full-value reimbursement, which often triggers a response where standard billing notices fail.
2. Is your process compliant with the 2026 TCPA “Stop-All” rules?
Yes. Our platform uses centralized consent management. If a subscriber opts out of a text, our system immediately updates their voice and email profile across our entire network to ensure 100% compliance.
3. Do you handle B2B telecom disputes?
Absolutely. We specialize in high-value contract disputes for wholesale bandwidth, tower leasing, and commercial managed services.
Ready to Reclaim Your Revenue?
Don’t let unpaid gear and ghost accounts stall your network expansion. Partner with a recovery team that speaks the language of telecom.