Nexa Collections

Utility Collections That Protect Community Trust

Gas and Electricity

Electric, gas, water, sewer, and waste providers keep communities running. But high account volumes, tight margins, seasonality, and strict public-utility rules make past-due recovery uniquely challenging—especially final bills after a move-out. You need a specialist who protects your brand while improving net recoveries.

Why In-House Efforts Plateau

  • Hidden cost of collections: staff time, training, QA, and turnover dilute results.

  • Compliance exposure: FDCPA, TCPA consent/dialer rules, FCRA (if reporting), GLBA data safeguards, plus state PUC shut-off/moratorium rules. A single misstep risks fines and reputational damage.

  • Operational gaps: large “long tail” of small balances, skip-trace needs on move-outs, landlord/tenant responsibility disputes, and seasonal spikes.

What Makes Us Different

  • Utility-specific approach: respectful, “customer-first” collections that align with community expectations and board/council oversight.

  • Compliance by design: FDCPA, TCPA (express consent management, DNC scrubs), FCRA/Metro-2 (optional, by client policy), GLBA; PCI-compliant payments and SOC 2–aligned processes.

  • Omnichannel with consent: letter, phone, email, SMS, self-serve portal/IVR, and multilingual (incl. Spanish).

  • Data-driven results: segmentation, propensity-to-pay modeling, right-time outreach, and real-time dashboards.

Serving Utility Companies Nationwide !

Need a collection agency: Contact us

Solutions Mapped to Your AR Stages

Step 1 — First-Party Reminder Program (Fixed-Fee)
Five gentle, branded reminders (email/letter/SMS where permitted) before third-party impact. Ideal for newly past-due and small-balance cleanup.

Step 2 — Third-Party Letter Series (Fixed-Fee)
Five compliant written demands with dispute-handling workflows. Preserves customer goodwill while increasing urgency on 30–90 DPD accounts.

Step 3 — Third-Party Collections (Contingency)
Dedicated utility agents, respectful but persistent outreach, advanced skip-tracing for move-outs/final bills, and optional credit reporting (client-controlled).

Step 4 — Legal Collections (Contingency, Client-Approved)
Reserved for select high-balance, well-documented accounts. Filing fees pre-approved; we manage counsel and evidentiary packages.

Clients can start at any step (1–3). For fixed-fee services, payments flow directly to you—no add-ons.

Where We Excel for Utilities

  • Final Bills & Move-Outs: advanced skip-trace, new-address linking, employer/phone/email enrichment.

  • Landlord/Tenant Responsibility: documented occupancy windows, lease linkage, and property-manager workflows.

  • Dispute Resolution: meter read/date disputes, estimated bill corrections, and payment-plan conversion.

  • Energy Theft/Tampering Fees: specialized scripts and evidence handling.

  • Deposits, Fees & Returned Checks: deposit application/recovery, NSF, reconnection/field fees.

  • Deceased & Probate Handling: compassionate outreach, estate claims, and timeline tracking.

  • Bankruptcy & Military (SCRA) Protocols: automatic scrubs and compliant treatment paths.

  • Medical/Critical-Care Flags & Moratoria: respectful handling; no shut-off pressure messaging, weather/winter rules honored.

  • Small-Balance at Scale: automated micro-AR cleanups without burdening your team.

Integration, Reporting, and Security

  • Fast, secure onboarding: SFTP/API or portal upload; account-level consent flags, service status, and move-out dates captured.

  • 24/7 portal: placements, notes, disputes, recoveries, and dashboard KPIs (recovery %, liquidation by DPD, right-party contact rate, average days-to-pay, complaint rate).

  • Controls: call recording, QA scorecards, model governance, and monthly performance reviews.

Pricing (Transparent & Performance-Aligned)

  • Step 1 (First-Party Reminders): Fixed-fee $15/account

  • Step 2 (Letter Series): Fixed-fee $15/account

  • Step 3 (Third-Party Collections): 40% of amounts recovered

  • Step 4 (Legal Collections): 50% of amounts recovered (court filing fees as approved; reimbursed upon recovery)

We’ll tailor rates for volume, balance mix, and services (e.g., credit reporting, Spanish support).

Results You Can Expect

  • 10–25% lift in final-bill recoveries vs. in-house only

  • 20–40% reduction in cost-to-collect on early-stage AR

  • Measurably lower complaint rates with community-sensitive scripting

Getting Started (10-Day Go-Live)

  1. Data map & consent flags

  2. Policy alignment (moratoria, dispute windows, credit-reporting stance)

  3. Scripts & letter approvals

  4. Test placements & QA

  5. Launch, then weekly performance huddles

Stop letting past-due accounts leak revenue. Choose a partner engineered for utility AR—and built to protect public trust.

We help utility companies recover unpaid bills through respectful, compliant, and cost-effective collection methods that protect your customer relationships.

Our tailored services include early outreach, skip tracing, and legal recovery – ensuring higher recovery rates without customer complaints