Securing the Perimeter of Your Profits: Revenue Recovery for the Alarm Industry
In an industry where the median subscriber acquisition cost (SAC) has climbed over $1,200 per residential account, every “ghost” cancellation is a direct hit to your bottom line. The security industry isn’t just fighting crime; it’s fighting a silent epidemic of unreturned hardware and monitoring fee defaults.
When an office park or a homeowner “goes dark” without returning your high-end AI cameras or proprietary access hubs, you aren’t just losing a monthly fee—you’re losing thousands in depreciating physical assets. Nexa provides a surgical, legally-fortified recovery strategy that retrieves your funds and hardware while maintaining the professional reputation your brand depends on in a competitive North American market.
Nexa provides 100% reputation-safe, equipped with all 50-state collections license, offering free credit reporting, free litigation, free bankruptcy scrubs, and zero onboarding fees. Secure – SOC 2 Type II & HIPAA compliant. Over 2,000 online reviews rate us 4.85 out of 5.
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The Security Economy: Data & Context
The global security solutions market has surged to $370 billion in 2025, yet industry benchmarks show that involuntary churn remains a persistent leak, often claiming 8.6% of annual revenue. With 4K AI-enabled cameras now retailing between $180 and $650 per unit and commercial access control systems averaging $2,500 per door, a single commercial default can represent a $15,000+ loss in hardware alone. Nexa bridges this gap by moving faster than the 90-day “danger zone,” using high-velocity digital outreach and professional mediation to secure your hardware before it disappears.
Industries We Serve (Security Industry Context)
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Commercial & Industrial Security: Recovery for enterprise-level video surveillance and biometric access control. We understand the high-value disputes common in warehouse and factory rollouts.
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Residential Alarm Monitoring: 100% compliant recovery for monthly subscription fees and “smart home” hardware kits. We navigate the sensitive parent-homeowner dynamic with diplomatic precision.
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Construction & Trades: Revenue recovery for HVAC, electrical, and general contractors who install security as part of a larger build. We handle the “Net-30” mediation needed to keep your cash flow moving.
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Restoration & Maintenance: Recovery for the “hidden” side of security—the restoration and waste management firms that maintain the physical safety of commercial properties.
Local Rules & State Debt Laws: What You Need to Know
Collecting on security contracts is a legal minefield due to “Evergreen” (automatic renewal) clauses. We ensure your business is protected from 2026 compliance audits.
| State | Key Regulation (2026 Standard) |
| California | Alarm contracts must have a separate, signed disclosure for auto-renewals longer than one month; otherwise, the renewal is void. |
| Florida | 3-day “Cooling-Off” period applies to all home solicitation. Contracts for future services can be cancelled if services are no longer available. |
| Texas | “Clear and Conspicuous” rules apply. Evergreen clauses are enforceable only if they are more conspicuous than the surrounding text. |
| Federal (TCPA) | Starting April 2026, opt-out requests for one channel (text) must apply to ALL channels (voice/email) within 10 days. |
Strategic Note: Because security contracts often involve “unreturned equipment” fees, we utilize Bank Levies and Asset Location as primary tools, as these are often more effective than traditional “calls” when hardware is involved.
Recent Recovery Results
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Commercial Security Recovery: A multi-site retail chain defaulted on an upgrade project, leaving $13,500 in unreturned AI cameras and monitoring fees. Nexa’s B2B team located the chain’s secondary assets and secured a full settlement in 28 days.
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Medical Facility Access Recovery: A specialty clinic owed $6,800 for an access control system. Using our professional mediation protocol, we recovered the $6,800 principal in 15 days, allowing the provider to reinvest in a newer system.
Our Cost-Effective Pricing Models
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Fixed Fee Service ($15): The industry’s best “pre-collection” tool for accounts 30-60 days past due. The client pays you directly; you keep 100% of the money.
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Contingency Fee (20% – 40%): Our “No Recovery, No Fee” model for tougher, older defaults. We only get paid when you do.
Frequently Asked Questions (FAQ)
1. Can you help me get my physical hardware back, or just the money?
Our mediation process prioritizes repayment, but for high-value commercial accounts, our notices explicitly demand the return of the equipment or the full replacement value. This “Return-or-Pay” leverage often triggers a response where standard billing fail.
2. Are your methods compliant with the new 2026 TCPA “one-type” opt-out rules?
Absolutely. Our platform is integrated with centralized consent management. If a subscriber opts out of a text, they are immediately suppressed on all voice and email channels, protecting you from $1,500-per-call statutory damages.
3. What happens if a subscriber claims they never signed an auto-renewal?
We audit your contracts for “Clear and Conspicuous” compliance before we begin. If the state law (like California’s BPC 7599.54) was followed, we use that legal leverage to move the debtor toward a settlement.
Ready to Reclaim Your Revenue?
Don’t let “zombie debt” and unreturned cameras drain your margins. Partner with a recovery team that understands the alarm industry from the ground up.