Waste management, disposal, and recycling companies extensively use Debt Collection Agencies to recover money from their aging accounts receivable. All these unpaid bills are typically transferred for B2B or B2C collections after 90 days of non-payment. B2C collections are also called “Consumer/Individual” collections and B2B falls under “Commercial/Business” collections. There is a substantial difference in debt collection strategy and the laws applicable to each type of collection.
The waste management industry constantly faces several business challenges. These include recruiting skilled employees, waste collection, sorting, adherence to laws, overcoming poor-quality recyclables and intensive safety compliance. Non-payment of money from customers/clients/vendors is a major concern and requires well-planned collection efforts to recover bills and maintain a good cash flow for your business.
Their in-house staff is poorly skilled in recovering money from past-due accounts as compared to professional Collection Agencies.
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Collection Agencies follow the three-step recovery process, advanced skip tracing tools, profiling and risk analysis. All these steps ensure maximum return while attempting to preserve your relationship with the debtor.
A collection agency should be well equipped with multilingual staff, experienced collectors, a track record of high collection rates, pan-American presence and the ability to perform both B2B & B2C collections. Their staff should be constantly trained on debt collection laws. All these should be a part of your selection criteria.
Before you assign accounts to a collection agency, review these steps:
- There is no mismatch between the services rendered and the services billed. For instance, if a customer requested extra pick-ups or a particular type of waste disposal, but these are not accurately reflected on the bill.
- One of the most common billing issues is incorrect rates being applied to customers’ bills. This could be a result of manual entry errors, miscommunication, or outdated rate information in the billing system.
A good collection agency should be able to work as an extension to your accounts department, so while your staff focuses on expanding business, a Collection Agency should work hard to keep your overdue accounts receivable to a minimum.
Matching a collection agency’s low cost and recovery rate is nearly impossible. Contact us if you need one.