Trusted by over 200 educational institutions to recover critical funds without alienating families. We combine a 98% “complaint-free” resolution rate with a FERPA-compliant process—recovering tuition, lunch fees, and textbooks while you focus on education. Rated 4.87 on Google Reviews!
Managing accounts receivable in an educational setting is uniquely challenging. Unlike a standard B2B transaction, you are dealing with families, community reputation, and the sensitive nature of a child’s education. Whether you are a Private School worried about next year’s enrollment or a Public District managing thousands of small lunch balances, a single mishandled account can lead to negative publicity.
Nexa Collections acts as a diplomatic firewall. We recover the funds you are legally owed while protecting the brand and values of your institution.
The “Velvet Hammer” Approach to School Debt
We understand that parents often fall behind due to temporary financial hardships, not malice. Our approach reflects this:
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Diplomacy First: We treat parents with respect, offering solutions rather than threats.
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Preserving Enrollment: For private schools, our goal is to recover the tuition and keep the student enrolled for the next term.
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Firm Resolution: When diplomacy fails, our professional collectors use advanced negotiation techniques to secure payment.
What We Collect: Comprehensive Recovery
Schools face unique debt challenges beyond just tuition. We have specialized teams for:
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✅ Tuition & Education Loans: Recovering past-due semester fees, private school loans, and boarding fees.
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✅ Student Lunch Debt: Sensitive, bulk recovery for negative meal account balances in public districts (often pennies on the dollar to collect).
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✅ Textbook & Technology: Collecting fees for unreturned rental books, broken iPads, Chromebooks, or library fines.
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✅ Incidental Billing: Before/After-care programs, lab fees, athletic equipment, and uniform charges.
School Collection Laws: Compliance is Critical
Collecting for schools requires adherence to strict federal regulations that standard agencies often ignore. We are experts in:
1. FERPA (Family Educational Rights and Privacy Act)
Your student data is protected. We sign a confidentiality agreement acting as a “School Official” with a “legitimate educational interest,” ensuring full compliance with FERPA while we recover funds.
2. TILA (Truth in Lending Act)
If your school offers a payment plan that includes interest or allows payments in more than four installments, TILA disclosures are required. We help you navigate these regulations to ensure your enrollment contracts are legally enforceable.
3. State Statutes of Limitations
Tuition debt has an expiration date. We analyze the age of your receivables to prioritize accounts that are still legally collectable.
Our 2-Step Process: Tailored for Education
Step 1: The “Soft” Audit (Fixed-Fee ~ $15 per account)
Best for: Current families, Lunch Debt, or Recent Delinquencies (30–120 days). We send a series of professional courtesy reminders (letters/emails) that appear to come directly from your business office.
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Benefit: You retain 100% of the collected money. It serves as a “nudge” to busy parents without the stigma of a third-party agency.
Step 2: Intensive Recovery (Contingency Fee ~ 40% of amount collected)
Best for: Withdrawn students, “Ghosting” parents, or Debt over 90 days. Our specialized collectors take over. We use skip-tracing to locate parents who have moved, report to credit bureaus (optional), and negotiate settlements.
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Benefit: We operate on a contingency basis. No Recovery, No Fee.
Proudly Serving Schools NationwideFor a cost-effective debt recovery: Contact us |
Public vs. Private: We Know the Difference
For Private & Independent Schools:
Your concern is Enrollment and Reputation. High tuition balances can cripple your budget, but aggressive collections can cripple your image. We balance these needs, often recovering tuition in time for the student to return for the next semester.
For Public School Districts:
Your concern is Volume and Lunch Debt. You may have thousands of accounts with small balances ($20-$50). Our technology allows us to upload and process these bulk files efficiently, recovering significant revenue that adds up.
We understand complex enrollment contracts:
We are experts at navigating the specific terms of tuition and enrollment agreements, including clauses for mid-year withdrawal or unpaid activity fees.
Why 200+ Schools Partner With Us
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Higher Recovery Rates: Our school-specific strategies yield results 20% higher than generalist agencies.
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Zero Upfront Cost: For our standard service, we only get paid when you get paid.
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Online Portal: Track every dollar recovered in real-time through our secure client dashboard.
Recent Private School Scenarios
- $11,500 Recovered:
A family withdrew their child mid-semester and disputed the early withdrawal fee in their enrollment contract. We respectfully validated the debt and secured payment. - $4,200 Recovered:
A former student’s family had unpaid athletic and activity fees from two years prior. Our 50-state license allowed us to locate them after they had moved. - $9,800 Negotiated:
A tuition bill was caught in a dispute between divorced parents. Our specialist acted as a neutral third party to de-escalate the situation and arrange a payment plan.
Frequently Asked Questions (FAQ)
Q: Can we collect from parents who are divorced?
A: Yes. However, we are bound by the Enrollment Agreement. We can only pursue the parent(s) who signed the contract. We advise schools to ensure both parents sign financial responsibility clauses.
Q: Do you report to Credit Bureaus?
A: Yes, but only with your permission. Reporting tuition debt to credit bureaus is a powerful tool to compel payment, especially for parents seeking to buy a home or car.
Q: What if the student is still attending classes?
A: We recommend our Step 1 (Fixed Fee) service for these families. It is gentle, looks internal, and avoids the awkwardness of a collection agency calling while the child is in the classroom.
Stop Losing Revenue to Unpaid Fees
Tuition and fees are the lifeblood of your educational mission. Don’t let overdue accounts limit your ability to serve your students.