We understand that for private and independent schools, collecting unpaid tuition is an extremely sensitive issue.
You are not just recovering a balance; you are managing a relationship with a family and protecting your community. A single mishandled account can lead to a bad Google review or negative word-of-mouth that damages your hard-won reputation.
Our service is built to protect your school’s brand while professionally and effectively recovering the tuition and fees you are owed.
Proudly Serving Schools NationwideFor a cost-effective debt recovery: Contact us |
Recent Private School Scenarios
- $11,500 Recovered: A family withdrew their child mid-semester and disputed the early withdrawal fee in their enrollment contract. We respectfully validated the debt and secured payment.
- $4,200 Recovered: A former student’s family had unpaid athletic and activity fees from two years prior. Our 50-state license allowed us to locate them after they had moved.
- $9,800 Negotiated: A tuition bill was caught in a dispute between divorced parents. Our specialist acted as a neutral third party to de-escalate the situation and arrange a payment plan.
Frequently Asked Questions
- Are you compliant with FERPA?
- A: Yes. We act as a “school official” with a “legitimate educational interest” as defined by your school’s FERPA policy. We sign an agreement binding us to the same privacy standards as your staff.
- What if the student is still enrolled at the school?
- A: This is the most sensitive situation. We strongly recommend using only our Step 1: First-Party Reminders. The communication appears to come directly from your business office, preserving the parent-school relationship.
- What if the parents are in a custody dispute over the bill?
- A: Our specialists are trained to handle this. We are not lawyers, but we will professionally communicate with all parties named as financially responsible in your signed enrollment contract.
The Nexa Collect Difference: A Reputation-First Approach
We understand that a parent is not a typical debtor and that your reputation is at stake. Our specialists are trained to handle the sensitive nature of school-related debt with a diplomatic, respectful, yet firm approach.
- Protect Your Relationships: We act as a professional extension of your school, ensuring parents are treated with respect.
- Improve Your Cash Flow: Our persistent, professional approach is highly effective at resolving past-due accounts. Stop writing off bad debts you are legally owed.
- Specialized Expertise: We recover all types of school fees, including tuition, student lunch debt, textbook rentals, broken laptops (iPads or Chromebooks), technology fees, and lab fees.
- Transparent & Low-Cost: We offer compliant, easy-to-use services with special packages designed to fit tight school budgets.
- Complex Enrollment Contracts: We are experts at navigating the specific terms of tuition and enrollment agreements, including clauses for mid-year withdrawal or unpaid activity fees.
Our Process: Partnership & Professionalism
When a family is contacted by a professional agency like Nexa Collect, they understand the seriousness of their obligation. Our involvement prompts parents to clear their past-due bills.
- Clear Communication: We clearly and politely communicate the nature of the outstanding debt and explain the consequences of late fees.
- Flexible Solutions: We offer a variety of payment options and flexible installment plans to help families manage their obligations.
- Respectful Persistence: Our team follows up with patience and persistence, using a diplomatic approach to settle overdue accounts.
A Proactive Approach to School Receivables
While we are experts in recovery, we encourage schools to adopt a friendly, proactive, and sympathetic approach first. We can partner with you to help:
- Communicate fee structures clearly at the beginning of the school year.
- Offer flexible payment plans and send multiple reminders (email, SMS) before payments are due.
- Adopt a proactive approach with families before sending an account to collections.
When your internal efforts are exhausted, you can confidently transfer the account to us, knowing we will continue your professional and respectful tone.
Our Online Reviews
“Recovered 65% of our outstanding tuition from the last two years without a single parent complaint. They are professional and effective.”
“Their team preserved our relationship with a long-time family while still resolving a significant outstanding balance. We highly recommend them.”
Get Your Free Consultation Today
Stop letting outstanding accounts strain your budget.
If you are looking for a good collection agency for schools: Contact us
