Credit Unions issue variety of loans in form of auto loans, student loans, mortgage debt, small business loans and credit card balances. They are also entitled for overdraft fees when a payment or withdrawal from a bank account exceeds the available balance. However many customers are unable to return the principal amount and interest back to the credit union. Similarly, many customers fail to pay the overdraft fee or dispute it. Unfortunately, accounts receivable is an ongoing problem at the Credit Unions.
Nearly all credit unions have an internal team which follows up with customers who are running behind their payment obligations and attempts to recover money from late paying customers. Depending on the type of loan and internal policies, an account is considered delinquent after it is more than 60 to 180 days past due. However certain accounts become tough to recover or risky, and require to be handled by an external third party collection agency.
Delinquent accounts of a credit union are often transferred to a reliable debt collection agency for recovery. The efficient recovery process of a collection agency helps banks and credit unions to maximize their profit by reducing charge-offs while maintaining positive customer relations.
Credit unions are known for innovative products and friendly staff. Unlike big banks which have a nationwide presence, credit unions cater a limited region and usually have less than 5-10 branches. Debt recovery is a very tricky situation for credit unions in particular. If they apply too much pressure on customers to recover money, they can get upset and may easily spread a negative word in the community where the credit union is located. Having bad reviews in form of word of mouth, media or online reviews on platforms like Google may do an instant damage to the credibility of a credit union.
Hiring a collection agency takes the pressure away from credit unions since demands are made in the name of the agency. Equipped with advanced collection techniques and tools, the staff of collection agencies use diplomatic approach to recover money from clients. According to the federal debt collection laws, debt collectors are prohibited from using abusive, unfair or deceptive practices to collect debts. Debt Collectors work with debtors in a respectable approach which is empathetic yet very effective. Debtors who cannot pay the entire amount are offered to make payments in installments.
Calls originating from Collection Agencies are impactful and effective. Collection agents are seasoned professionals, recovering money for their clients all day long. They are well trained how to handle debtor excuses and their mild pressure tactics are just adequate to collect money from those hard to handle debtors. Collection agencies are also required to follow certain security standards to ensure the safety of client data.
Collection Agencies offer variety of services including Collection Letters, Collection Calls and Filing a legal suit if absolutely necessary. They offer both fixed fee and contingency services.
| Summary of Collection Agency’s Services |
| Collection Letters Service |
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| Collection Calls Service |
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