These days, there are very few things that almost everyone uses. However, most people do have a relationship with an Internet Service Provider (ISP) and Cable Company. Even as more people cut the cord and move away from cable television, the internet and the companies that provide it have become even more important. Anyone who works from home or has any kind of streaming entertainment service needs internet and the ISP company that provides it. Because these companies are so prevalent in so many people’s lives, it is no surprise that these companies run into a lot of unpaid bills.
To collect on unpaid bills and other outstanding fees, these companies often turn to debt collection agencies to help them. Unfortunately, some debt collection agencies are less than reputable and can use shady or even downright illegal practices to collect what the ISP and cable company is owed. Here is a story of one such instance and how it illustrates exactly why ISP and cable companies need to work with a reputable and ethical debt collection agency.
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New York vs. A large ISP Provider
In one well-known case that began in 2019 and continued in 2020, Congressman Anthony Brindisi (D-NY) was taking on the ISP and cable company for their debt collection practices. Brindisi has asked the U.S. Consumer Financial Protection Bureau to investigate the practices that have been used to collect consumer debt. This type of aggressive and non-transparent debt collection by a third-party debt collector had landed ISP in quite a bit of hot water.
An Ethical Debt Collection Company
In addition to getting their ISP and cable company client in trouble, Credit Management also did a disservice to all debt collection agencies by using these tactics. They fed into many of the stereotypes of debt collection companies which just are not true in many cases. When ISP and cable companies work with the right debt collection companies, they can not only recover money owed but get it in a way that will not damage their reputation or land the in trouble with Congress.
An ethical debt collection company will work hard and use all acceptable means to collect on a debt but they will do so in a way that is respectful and honest to the consumer and protective of the ISP and cable company’s reputation. They will also have a deep knowledge of the Fair Debt Collection Practices Act and follow it to the letter so as not to get themselves or their clients in legal or regulatory trouble.
A typical collection agency will be able to accept overdue accounts of an ISP/cable provider for debt recovery, which are no more than three years old.
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This is a cautionary tale of why ISP and cable companies need to work with a reputable and ethical debt collection company. The need for these companies is a reality in this business and working with the wrong one can be very damaging.