There are thousands of collection agencies in America, but a vast majority of consumer collection agencies do not provide nationwide service. Licenses are required in almost 33 states for consumer collections and some cities like New York City even have their own licensing standards for agencies operating within the city limits. Each state has its own license requirements and procedure. Some states require a physical office or a key employee in their state to be registered.
Broadly speaking, when this article was written, these states did not require consumer debt collectors to be licensed – Kansas, Louisiana, New Hampshire, Ohio, Pennsylvania, Texas, California, Georgia, Kentucky, Mississippi, Missouri, Montana, New York, Oklahoma, South Carolina, Vermont and Virginia.
Since the license requirements vary significantly, debt collectors need to carefully understand the laws in the state which they are attempting to collect.
Several collection agencies take license in 49 states except Massachusetts, because Massachusetts’ compliance system is complex and costly, and they partner with a local collection to still provide a nationwide coverage.
A nationwide collection agency must
- Have a through understanding of Statute of Limitations for each state, once a debt becomes older than that time-frame, they may lose the right to pursue the collection activity on the debtor (consumer).
- Should ideally perform collection activity in both English and Spanish.
- Preferably have a client portal to handle debtors online.
- Be fully aware of the local time zone in which a debtor is located and call accordingly, else they risk violating the FDCPA guidelines.
- Not all states allow recording the call without informing the debtor first.
If you need a good nationwide Collection Agency, contact us, we can refer you to a few good ones based on our knowledge and experience at no cost to you.
Based on our experience, a medium sized collection is able to provide better collection rates, lower fees and superior customer service than its peers.