Recover lost municipal revenue without burdening your taxpayers. We act as a respectful extension of your municipality, recovering utility bills, EMS fees, and miscellaneous public debts while preserving the trust of your community.
Managing public funds is a heavy responsibility. When utility bills, ambulance fees, and city services go unpaid, it creates a revenue gap that forces local governments to make tough choices: cut essential services or raise taxes. Neither is popular.
Nexa Collections specializes in closing that gap. We act as a seamless extension of your municipality, navigating the unique financial and political landscape of the public sector. We don’t just collect debt; we recover the revenue that keeps your city running. Licensed to collect in all 50 states.
The “Citizen-First” Approach
We understand that the people we contact are not just debtors; they are your voters and neighbors. Standard collection agencies use aggressive tactics that generate complaints to the Mayor’s office. We operate differently. Our “Citizen-First” approach uses respectful, diplomatic communication to resolve balances.
-
The Result: We recover the money, and you never face a complaint about our professionalism.
What We Recover: Essential Public Funds
We focus on the administrative and service-based debts that clog up city budgets, utilizing specialized teams for:
-
Utility Billing: Past-due water, sewer, gas, and waste management fees. We help get citizens back on payment tracks to avoid service shut-offs.
-
EMS & Ambulance: Recovering patient transport fees is complex. We handle insurance discovery and compassionate patient billing with full HIPAA compliance.
-
Tuition & Education: Collection for public universities and community colleges.
-
Miscellaneous Public Fees: Business license fees, parking tickets, permitting costs, and library charges.
Why Municipalities Choose Us
1. GSA Certified & Vetted
As a GSA Certified vendor, we have been pre-vetted by the federal government for financial stability, security, and performance. This streamlines the procurement process for state and local agencies, allowing you to partner with us confidently and quickly.
2. Data Security is Paramount
We treat citizen data with the highest security rigor. Our systems utilize bank-level encryption and strict PCI-DSS compliance for all payments. Whether we are handling social security numbers or health data (PHI), your constituent’s information never falls into the wrong hands.
3. Budget-Neutral Recovery
Why should compliant taxpayers foot the bill for chasing non-compliant ones? We can help you structure your collections so that the collection fee is added to the debtor’s balance (where state law permits). This allows your municipality to retain 100% of the owed revenue.
Our 3-Phase Recovery Process
-
Phase 1: Data Scrub & Scrub:
Before we make a call, we clean your data. We use NCOA (National Change of Address) and bankruptcy scrubs to ensure we aren’t wasting resources on dead-end accounts. -
Phase 2: Diplomatic Outreach:
We send a series of official-looking letters and make professional phone calls. We offer online payment portals branded for your municipality, making it easy for citizens to pay 24/7. -
Phase 3: Credit Reporting (Optional):
For stubborn accounts, we can report the debt to major credit bureaus. This leverage often compels payment from citizens who are looking to buy a home or car.
Frequently Asked Questions
Q: Can we integrate with our utility/billing software?
A: Absolutely. We can accept bulk file uploads (CSV, Excel, XML) from most major municipal software platforms. We make the hand-off process seamless for your clerks and treasurers.
Q: How do you handle “hardship” cases?
A: We act according to your policy. If a citizen claims financial hardship, we can set up structured payment plans that allow them to get back in compliance over time without breaking their personal budget.
Q: Is there a minimum volume to start?
A: We work with municipalities of all sizes, from small towns with a few dozen past-due water bills to large cities with thousands of EMS claims.
Restore Your Revenue Today
Don’t let uncollected fees drain your budget. Partner with an agency that understands the public sector. If you need detailed analysis, send us your RFP and we will respond to it.