Out of thousands of collection agencies in USA, only a few collection agencies offer their customers a dedicated “Client Portal” to manage all the debt collection activity online.
It is a great way to minimize complexities related to working with a collection agency. Our two favorite portals are KinumOrders.com and RocketReceivables.com. Kinum is a relatively lower-cost option for contingency collections. Rocket is backed by a larger collection agency – TSI.
| Contact us if you need a good collection agency that also offers a self-service debt collection portal for your unpaid bills. |
A self-service portal should be easy to use, yet your collection agency should offer a dedicated sales/support person who can address your needs if you need anything extra.
A secure self-service portal allows clients to do ten major tasks
1. Easily submit new accounts for collections. ( One-by-one, or Uploading in bulk using an excel document)
2. View all the current collection efforts done by the Collection Agency on your accounts.
3. Stop, Update or Pause the collection activity on an account.
4. Generate performance reports and check the recovery rate.
5. Upload debt verification documents if requested by the debt collector.
6. Transfer account from diplomatic to intensive collections.
7. Contact support staff using a standard online ticketing system, instead of calling or emailing support staff.
8. Ability to update login credentials for your client portal.
9. Notify the collection agency regarding any payment that you have received directly from the debtor.
10. Notify your collection agency of any significant updates or disputes regarding the debtor.
A self-service debt for collection portal is convenient and saves a lot of time. It also indicates that the collection agency believes in good customer service and maintains 100% transparency of their collection efforts with customers like you. Such agencies also provide a convenient way for debtors to make online payments using a credit card and in many other ways.
Offering a self-service portal for debt collection is not cheap; it requires hiring several software engineers to develop, hardware costs and efforts needed to keep the data secure. A Collection Agency which does not provide a Self Service Portal to its clients could be keeping its data in the old-fashioned way (in paper format), which is indeed very risky.
It is important to ask if the Collection Agency has got its Self Service Client portal audited for security by a professional security agency. Since you will be sharing a lot of personal data of your debtors, it is essential that they keep it secure.
Just a handful of collection agencies offers Self-Service client portal.
Contact us if you are looking for a good collection agency with a high recovery rate and also provides a self-service portal to their clients to manage and monitor all the debt collection activity.