Many businesses hesitate to hire a collection agency, thinking their debtor/patient will pay their bill sooner or later.
Fact: The more you wait, the chances of getting paid drop by almost 10% each month.
Indications that it’s time to seek help when you observe these situations or statements.
- Your customer disregards the agreement they signed with you.
- Broken promises – “The check is in the mail,” but it never arrives.
- Unable to reach by phone with typical responses (voicemail, in a meeting, consistent non-answered calls).
- Their phone number has been disconnected or has changed to unlisted, or they have blocked your number.
- Missed payments, payments becoming smaller or less frequent.
- They start to dispute the balance or the quality of service provided.
- The debtor says, “You will get paid when I get paid”.
- Admission of inability to pay.
- A bounced check or no response.
Most non-paying debtors/patients have no money … or you are simply not their priority to pay ( A professional collection agency can prioritize your invoice).