In the historic heart of Orange, your professional reputation is as valuable as the vintage charm of Old Towne. But even in the “Plaza City,” stagnant cash flow can stall a growing practice faster than traffic on the 55 at rush hour. We provide the “Velvet Hammer” to clear your aging receivables without shattering the community trust you’ve spent years cultivating.
Nexa provides a reputation-safe approach, equipped with all 50-state collections license, offering free credit reporting, free litigation, free bankruptcy scrubs, and zero onboarding fees. Secure – SOC 2 Type II & HIPAA compliant. Over 2,000 online reviews rate us 4.85 out of 5.
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Transparent Recovery: Choosing Your Tier
Before we reconcile a single account, we ensure you have complete financial clarity. Our pricing is designed to keep the lion’s share of recovered funds exactly where they belong—in your operating account.
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Fixed-Fee Model ($15): Best for early-stage accounts. You pay a one-time flat fee of $15 per account, and the customer pays you directly. You keep 100% of the principal recovered.
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Contingency-Based Service (20%–40%): For older or high-resistance debt, we work on performance. No recovery means no fee. You only pay us when we successfully secure your funds.
Contact Nexa to audit your current aging report and deploy the right strategy.
Orange as the Economic Hub: A Note from Your Concierges
As your dedicated Account Reconciliation Concierges, we see Orange as the vital hub of the county—much like the famous “Orange Circle” connects our most historic streets. Whether you’re a specialist near the UCI Medical Center or a design firm in the industrial pockets near the 57 Freeway, your business is part of a delicate ecosystem.
Traditional debt collection is often a blunt instrument that leaves permanent marks on your brand. We believe in a different approach. We treat every past-due balance as a billing misunderstanding to be resolved, not a conflict to be won. To protect your practice from the “review-bomb” risks prevalent in the Current digital climate, we record all calls and perform random quality reviews. This ensures that no “rogue collector” ever puts your reputation at risk while we secure your capital.
Industries We Serve in the Plaza City
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Healthcare & Medical: 100% HIPAA-compliant recovery for surgical centers and specialists orbiting the St. Joseph Hospital and CHOC campuses. We handle the paperwork so you can focus on patient care.
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Colleges & Universities: Specializing in tuition fee recovery and bursar accounts for local institutions like Chapman University. We balance firm tactics with the need to preserve long-term student relationships.
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Dental: Specialized recovery for general dentistry and orthodontics. We clear patient balances while maintaining the rapport needed to keep chairs full.
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Restoration, Pool & Contractors: From residential pool builders to restoration specialists, we navigate the “net-30” hurdles and insurance delays that often stall payments.
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K-12 Private & Charter Schools: Managing unpaid enrollment fees with a sensitive, diplomatic approach tailored for the city’s growing private education landscape.
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Accountants & CPA Firms: We understand professional service fees. We act as your mediation arm, ensuring you get paid for your expertise without damaging client trust.
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Banks & Credit Unions: Expert handling of delinquent consumer loans and overdrawn accounts, utilizing aggressive (but compliant) California garnishment laws.
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Construction & Trades: Revenue recovery for HVAC, electrical, and general contractors supporting the residential and commercial developments along Tustin Street.
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B2B Commercial: Recovery for waste management and commercial services, utilizing professional mediation to settle high-balance disputes.
The First 10 Days: Your Recovery Action Plan
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Ledger Audit: Identify all accounts 45–60 days past due before they reach the “uncollectible” stage.
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Tier Selection: Upload your early-stage accounts to our $15 Fixed-Fee phase to signal professional third-party involvement.
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Concierge Introduction: Our team begins professional reconciliation, acting as an extension of your office.
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Real-Time Monitoring: Access our portal to review recorded calls and monitor the “Velvet Hammer” in action.
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Direct Reclamation: Monitor your bank account for direct payments as customers resolve their balances.
Recent Recovery Results
Medical Specialty Result ($13,400 Recovered)
A specialized diagnostic center near the Harry and Diane Rinker Health Science Campus was sitting on a high-balance account aged over 180 days. The patient was “ghosting” internal billing due to an EOB (Explanation of Benefits) dispute.
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The Action: Our concierge identified the specific administrative error between the insurer and the provider.
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The Outcome: We facilitated a three-way call, resolved the dispute, and secured the full $13,400 payment in the Current quarter.
B2B Industrial Result ($9,200 Recovered)
A local manufacturing firm near the Highway 22 industrial corridor was ignored by a commercial vendor for four months.
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The Action: We deployed our $15 fixed-fee sequence, shifting the perception of the debt from “internal” to “third-party.”
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The Outcome: The debtor business issued a wire transfer directly to the firm within 96 hours. Total cost to our client: $15.
Regulatory Brief: Current Collection Realities
Navigating debt in the Current California landscape requires a surgical understanding of both the federal FDCPA and the Rosenthal Act.
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Commercial Protection: California law has recently expanded consumer-grade protections to covered commercial debts under $500,000. This means B2B debt collection now requires the same anti-harassment standards once reserved for individuals.
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The Validation Notice: Debtors must be provided with a written validation notice within five days of first contact, detailing the debt amount and creditor information—a process our system handles with 100% precision.
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Medical Debt Transparency: Current rules significantly restrict the credit reporting of medical debt, making our “Concierge” mediation approach the most effective tool for securing voluntary payment.
Red Flag: Orange Collection Pitfalls
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Statute Lag: Waiting more than 120 days in a high-growth market like Orange often results in “disappearing” commercial debtors.
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Tone Deafness: Using aggressive, out-of-area collectors in a tight-knit community can result in a viral negative review within hours.
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Missing “Trade Credit” Rules: Failing to understand the specific exclusion of “trade credit” from standard commercial loan rules can lead to administrative errors.
Strategic FAQ
Will my customers be harassed?
Absolutely not. We are Reconciliation Concierges. Our goal is to resolve billing confusion. By acting as a third-party extension of your office, we solve the “why” behind non-payment while maintaining your professional reputation.
How do I track my accounts?
Every partner receives 24/7 access to our online portal. You can see notes, call logs, and recovery statuses in real-time.