Timeshare Debt Recovery: Protecting Resort Stability & Homeowner Equity
For a resort manager or HOA board, unpaid maintenance fees aren’t just a line item—they are a threat to the property’s physical integrity. When delinquency rises, the burden shifts to the paying owners, creating a “death spiral” of rising fees and further defaults.
Nexa provides a specialized, non-alienating recovery solution. We understand that timeshare owners are members of a community, not just “debtors.” Our approach focuses on resolving the underlying frustration that causes non-payment, ensuring your resort remains funded and your community remains intact.
Nexa provides 100% reputation-safe, equipped with all 50-state collections license, offering free credit reporting, free litigation, free bankruptcy scrubs, and zero onboarding fees. Secure – SOC 2 Type II & HIPAA compliant. Over 2,000 online reviews rate us 4.85 out of 5.
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The Timeshare Reality: By the Numbers
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$2.4 Billion: The estimated annual loss in the industry due to unpaid maintenance fees and assessment defaults.
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18%: The average delinquency rate for resorts without an active, third-party recovery partner.
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85%: The success rate of our Step 1 Soft-Touch notice in “re-engaging” owners before they fall into the hands of predatory “Timeshare Exit” scams.
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Zero-Touch Compliance: Full adherence to FDCPA and TCPA, assuming 100% of the regulatory risk for your HOA or management company.
The Nexa 4-Step “Community-Safe” Ladder
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Step 1: The Account Re-Engagement (Fixed Fee). Best for accounts 30–90 days past due. We send professional, white-labeled demands that frame the payment as a “contribution to the resort’s future.” You keep 100% of the funds recovered.
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Steps 2-4: Specialized Mediation (Contingency). For aged or high-dispute accounts. Our mediators are trained to handle “exit-scam” rhetoric and complex deed-back negotiations. No Recovery = No Fee.
Why Resort Managers Choose Nexa
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Counter-Exit Strategy: We educate owners on the dangers of “Timeshare Exit” scams. By providing an official channel for resolution, we stop them from paying thousands to scammers instead of their maintenance fees.
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Deed-in-Lieu Mediation: Sometimes the best recovery is an “amicable exit.” We facilitate deed-backs and title transfers to return units to the “paying inventory” faster.
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50-State & International Reach: Timeshare owners live everywhere. We have the licensing to follow the debt wherever the owner resides.
Recent Timeshare Recoveries
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Legacy Resort (Florida): Recovered $412,000 in back-due maintenance fees across 150 units in 90 days.
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HOA Managed Property (Nevada): Reduced the “Bad Debt” write-off by 35% in one year by implementing our Step 1 notice at the 45-day mark.
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Fractional Ownership Group: Secured $88,000 from international owners who had “ghosted” the property for two years.
Frequently Asked Questions (FAQ)
1. How do you handle owners who are working with “Exit Companies”?
We are aggressive in educating owners that paying a third party to “cancel” a contract rarely works and ruins their credit. We offer them a direct path to resolution with the resort.
2. Can you help with “Deed-backs”?
Yes. If an owner truly cannot pay, our mediators can facilitate an amicable surrender of the unit, allowing you to resell or re-rent the inventory rather than letting it sit in a 2-year foreclosure process.
3. Is this safe for our resort’s reputation?
Yes. We maintain a 4.85 Google Rating. We treat your owners with the same hospitality they expect at the front desk, while firmly reminding them of their financial obligations.
👉 At the end of the day, timeshare AR challenges aren’t just about money—they’re about protecting relationships, reputations, and the long-term health of your business. That’s why so many resorts and HOAs trust NexaCollect. With a proven track record, a near-perfect Google rating, and services designed to recover more while costing you less, we turn AR nightmares into solvable problems.