Cash Flow, Without the Headaches
Cleveland’s mix of healthcare, manufacturing, logistics, and professional services means receivables can pile up across The Flats, Playhouse Square, Ohio City, University Circle, Midtown, Beachwood, Westlake, and along I-90/I-271. We help you turn slow pays into money in the bank—politely, compliantly, and with your reputation protected.
Nexa provides a reputation-safe approach, equipped with all 50-state collections license, offering free credit reporting, free litigation, free bankruptcy scrubs, and zero onboarding fees. Secure – SOC 2 Type II & HIPAA compliant. Over 2,000 online reviews rate us 4.85 out of 5.
Need a Collection Agency? Contact us
Service Options & Pricing (choose your entry point)
• Step 1 — First-Party Courtesy Reminders (Fixed-Fee)
We act as your extension with five soft reminders for fresher balances (0–60 days), sent as if these reminders are coming from you. Typical Fee: $15 per account.
• Step 2 — Third-Party Written Demands (Fixed-Fee)
Five professional letters on collection agency letterhead that prompt action while preserving goodwill. Sometimes digital contacts are mixed if permitted by law in that area. Typical Fee: $15 per account.
• Step 3 — Full Third-Party Collections (Contingency)
Persistent, polite phone + digital contact; payment plans and settlements used when helpful. Typical Fee: 40% of amounts recovered. No recovery, No Fee.
• Step 4 — Legal Collections (Contingency, client-approved)
Attorney escalation only after in depth review; nominal filing fees initiated and reimbursed upon recovery. Typical Fee: 50% of amounts recovered. No recovery, No Fee.
Notes: In Steps 1–2, payments go directly to you; no extra fees. You can start at any step (1–3) based on age/amount.
Included at no charge: Bankruptcy screening • Litigious-debtor check • Latest address check • Credit reporting (if you want and if the law permits).
Client favorite: begin with Step 2 (Fixed-Fee letters) to spark action, then escalate select files to Step 3 (Contingency) for added lift.
Timing tip: Newer accounts resolve at higher rates—don’t wait.
Why many Cleveland teams move to Us
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Spend precisely, not blindly: Start with low-cost fixed-fee touches (~$15 for five contacts); pay a percentage only when deeper effort is warranted.
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Brand-safe execution: We mirror your tone, avoid friction, and document every touch.
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True visibility: Clear dashboards, real-time notes, approvals, and outcomes—finance and ops stay aligned.
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Multi-site & regional friendly: One playbook for Cleveland, all of Ohio, and nationwide operations.
What Cleveland clients are seeing
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Specialty practice near University Circle: 141 past-due visits → $16,480 recovered in 44 days via Step 2, plus 9% more rolled into 4-installment plans on Step 3.
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Mixed-use property group (The Flats & Tremont move-outs): 82 ledgers → $11,300 within 53 days using Step 2 → Step 3; right-party connect rate rose 17% after a skip-trace refresh.
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Auto glass & body (West 117th / Lorain corridor): 57 invoices → 24% same-month on Step 2; two five-figure balances queued for legal review with client sign-off.
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B2B distributor (Solon–Aurora corridor): 38 invoices → $33,900 in 60 days through structured settlements and net-10 discounts.
Who we serve
Small and large businesses • Medical • Dental (HIPAA compliant) • Schools/training • Utilities • Auto • Professional services (law/CPA/MSP/SaaS) • Gyms & memberships • Senior living • Property management • Parking & towing • Contractors/home services • Distribution & light manufacturing.
How we work—simple and accountable
(Practical guidance, not legal advice. We tailor to your facts and the latest rules.)
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Goal & file review — define tone, approvals, discount rules, and credit-reporting stance.
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Secure placement — quick CSV/API; we map fields and set guardrails.
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Execution — respectful outreach, clear payment options, documented consents.
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Reporting & cash — dashboards, timestamps, settlement detail, and finance-ready exports.
Reputation protection is built in
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Choice-driven conversations: pay-in-full, settle, or short plan—no pressure tactics.
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Audit trail for every touch—dates, outcomes, and consents.
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You decide cadence, channels, settlement caps, and if/when to report.
Ohio collection basics (short & useful)
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Statute of limitations (typical): Written contracts up to 8 years; oral/open accounts up to 6 years. Track last payment/acknowledgment to avoid time-bar issues.
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Wage garnishment (after judgment): Generally up to 25% of disposable earnings (or the amount over 30× minimum wage), with exemptions.
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Call recording: One-party consent—lawful if one participant consents.
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Registration/authority: Consumer collections require compliant, authorized operations in Ohio.
FAQs
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Can you handle lots of low-dollar items from memberships or utilities?
Yes. Fixed-Fee Steps keep costs predictable for high-volume, small-balance portfolios. -
Will this integrate with our PMS/ERP and GL?
We accept simple CSV/API and return exports aligned to your aging buckets, settlements, and fee detail. -
What’s the smallest pilot you’ll take?
Flexible. We’ll shape a 30–60 day pilot around your mix (age, size, seasonality) and scale from there. -
Debtors moved out of Ohio—still worth it?
Yes. We operate nationwide (50 states + Puerto Rico), so relocation doesn’t end recovery.
Want a Cleveland-ready plan and quote?
Contact us– Let’s turn receivables into steady, reputation-safe revenue.